Introduction
If you're using a USB type license (as opposed to a network license) always start your troubleshooting
process by attempting to synchronize your key. Even if you're unable to synchronize your key, this is
good information for us to support you further.
After a successful synchronization, try hitting the Refresh button in the License "Splash" Screen.
Instructions below are providing to allow self-service but if you are requiring urgent access to Spry we
would always recommend contacting us as well.
1. Error communicating with Hasp key. Are the drivers installed?
Try installing the latest "Sentinel HASP/LDK Windows GUI Run-time Installer" from below or (at the
time of writing) https://cpl.thalesgroup.com/software-monetization/sentinel-drivers
2. No license key has been detected
This can occur for a number of reasons;
1. Your USB Key is not plugged in (e.g you've plugged in a different USB Key, not a Spry one).
2. Your HASP drivers are not installed (see "Error communicating with Hasp key" above).
3. Your USB Key is broken.
4. Your USB port is not working.
3. No license key set up for Spry/Gantt Scheduler has been detected
This means that your USB key is functional, but there is no license on it for the software you are trying
to run.
4. License key synchronization has expired
Please synchronize your key
5. License has no time remaining
Contact Micromine Spry support to enquire as to the status of your available Spry license time.
6. All licenses are currently in use
Your Network Passkey provides you with access to a defined pool of licenses. If you do not have an
hourly overflow option, then this message means that all of the unlimited licenses are in use.
7. Could not connect using active network passkey
Something is wrong with your Network passkey. Contact Micromine Spry support to get a new one or
to confirm issues with your existing passkey.
8. A communication error has occurred with this device
This occurs for a number of different reasons. Try unplugging your USB Key and plugging it back in
and hitting the Refresh button.
9. A clock malfunction has occurred with the device
Your USB key is likely broken. Try unplugging your USB Key and plugging it back in and hitting the
Refresh button. If this does not work you will likely need a USB Key replacement (contact us).
10. The user requested the disconnection
This usually only happens after closing Spry. You can usually hit the Refresh button to solve this
issue.
11. The computer was put into suspend mode
If hitting Refresh does not resolve this please contact us.
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